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Ordering Information


Shopping at MACkite.com is easy! Add or remove products from your cart just as you would at a store. You can make changes anytime until you click on the final Submit Order button. Our secure server protects your personal information.

How to Order


You can use the search bar at the top of each page to find something specific, or you can use the menu to shop by category. Click on any product to view more information and photos. If you like it, choose any options that may be available and click the "Add to Cart" button. From here you can check out or keep shopping.

MACkite accepts many payment forms so that you can use the one that's the most convenient for you. In addition to all major credit cards, you can also use PayPal. No matter which method you choose, MACkite will never see your payment info. It's encrypted and sent directly to the payment processor for approval.

If you would like to place your order with a real person, that's fine too! We're happy to help you choose the right item and take your order right over the phone. For boardsports and bikes, call us at 800-622-4655, or for toys, games, yard decorations, and clothing, call our downtown shop at 866-428-2335.

Need a gift certificate? Get yours here.

Shipping Info


MACkite does not charge "handling" fees; when you check out the system looks up your shipping cost based on the weight of your order and where you're having it shipped. Normally you'll have multiple options so you can decide how quickly you need your order.

FREE SHIPPING - Most orders with a subtotal of $99 or more will give you the option for free shipping! Just look for that choice when you pick your shipping method. This offer is valid in the contiguous 48 U.S. states. Free Shipping orders will normally ship by UPS Ground or Priority Mail, but if you need it faster you'll still have the option to pay for a faster shipping method.

Returns


Don't love it? You can exchange or return your item in new condition for 30 days. Contact us for instructions specific to your situation.

FAQs


If something is available online, does that mean it's in stock?
Most likely, yes. Our in-store system frequently syncs with our online store to keep inventory levels up-to-date. That said, our store and website do share the same stock. If for some reason we have just run out of your item, we will contact you with any available options, such as waiting for more to come in, substituting a similar item, or getting a refund. This doesn't happen often though, and in most cases your order is processed and ready to ship soon after you place it.


I saw something in your store but I can't find it online. Can I still order it?
We're always adding products to our online store, but we do stock a lot of different items with new ones coming in all the time, so it's impossible to keep up. There's a good chance we still have what you're after, so give us a call to place your order by phone and we'll get it on its way to you or your lucky giftee!


How soon do you ship after I order?
Whenever possible, we will pack and ship your order the same day you place it (weekdays only). Of course, the earlier in the day you order, the better your chance of having it go out that afternoon.


Is ordering from your site secure?
Yes, of course! We encrypt all information sent through our checkout system to keep your personal details safe. Not only that, but MACkite will never see your credit card number, nor is it saved. That information is sent directly to our payment processor for approval and not to us. The only information we get is that needed to pack and ship you your order.


What's your privacy policy?
MACkite does not share or sell its customers' information. Ever. And we only use the information you give us for the purpose you gave it to us. That means we don't add you to our email list unless you give us permission to, and not just because you placed an order with us. (Even though we do have some of the best newsletters!)


Where can I get a "coupon code"?
From time to time we may offer a coupon code so that items may be purchased with a discount from our online store. These codes will be announced in our free e-mail newsletters. If you'd like to subscribe, you can sign up just below. Please keep in mind that there may not always be a "coupon code" available.


MACkite's friendly staff is happy to talk to you.

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